Refund and Cancellation Policy

Last updated: 24 September 2026. Version 2026-09-24.

This policy forms part of our Terms and Conditions. updatemycv.com is operated by UpdateMyCV Technologies LLC, licensed by Sharjah Media City (SHAMS), United Arab Emirates, business licence 2648549.01, formation number 2648549, registered at Sharjah Media City, Sharjah, United Arab Emirates. Payments and refunds are made by that company.

There is nothing to cancel

Every package is a one-time payment. Nothing renews, nothing is billed again, and there is no subscription to cancel. A package simply ends when its days run out or when its allowances are used.

If you have not used anything

If you have bought a package and used none of it, email us at hello@updatemycv.com within 14 days of the payment and we will refund it in full. You do not need to give a reason. Use the email address you verified when you bought it, so we can find the purchase.

If you have used part of it

Once a package has produced a document for you, we do not usually refund it, because the work has been done and the cost of doing it has been incurred. If something went wrong, tell us what happened. We would rather fix it, or refund it, than have you feel you wasted your money.

Things that never cost you an allowance

You are not charged, and no allowance is used, when:

• A generation fails. If our system or our AI provider cannot complete the work, nothing is deducted and you can try again.
• We refuse an operation to protect the service, for example because of a limit or an interruption. Nothing is deducted.
• You reopen a result you already have. Opening your assessment, your Job Match or a CV you generated is always free.
• You ask for something you have already generated from an unchanged CV. You are given the result you already have rather than being charged to produce it twice.
• You use a free revision inside a document’s revision window.

If you believe an allowance was used without you receiving anything, email us and we will check the record and put it right.

Paid twice

If you were charged twice for the same package, tell us and we will refund the duplicate in full, whether or not anything has been used.

Replacing a package

If you replace a package with a different one, your current package stays active until the new payment succeeds. If the payment fails or is cancelled, nothing changes. Once the new package is active, the previous one ends and anything unused in it is lost. We tell you this before you pay and ask you to confirm it.

Replacing is not a refund, and the package you replaced is not refunded.

What you keep either way

A refund does not take back documents you have already generated. Every optimised or tailored CV we produced for you stays available to you for 90 days from the day that document was generated, and you can download it again during that period at no further cost. Revisions already promised on a document stay free until that document’s revision window ends. This is true whether your package expired, was replaced, or was refunded.

How refunds are paid

Refunds go back to the card or payment method you paid with, through Stripe. We cannot send a refund anywhere else. It usually reaches your statement within five to ten working days, depending on your bank.

Refunds are made in the currency you were charged in. If your bank applied a foreign transaction charge, that charge is between you and your bank and we cannot refund it.

Taxes

Where tax applies to your purchase, it is shown at checkout and is handled in accordance with our registration obligations. A refund includes any tax charged on the amount refunded.

Your rights as a consumer

Nothing in this policy affects any mandatory rights you have under the consumer protection laws that apply to you. Where those rights give you more than this policy does, those rights prevail.

How to ask

Email hello@updatemycv.com from the address on your account, or tell us which address it is, and say what you would like us to do. We will answer.

Contact

UpdateMyCV Technologies LLC
Sharjah Media City, Sharjah, United Arab Emirates
hello@updatemycv.com